Goraka Digital Pvt Ltd

  1. Terms and Conditions
  2. Please read these Terms carefully.

    You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Goraka Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

    In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

    1. Clicking to accept or agree to the Terms, where it is made available to you by Goraka in the user interface for any particular Service; or

    2. Actually using the Services. In this case, you understand and agree that Goraka will treat your use of the Services as acceptance of the Terms from that point onwards.

    All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone with respect to products and services being offered by the Merchants. The commercial/contractual terms include without limitation price, applicable taxes, shipping costs, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Goraka does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Goraka may, however, offer support services to Merchants in respect to Order fulfilment, mode of payment, payment collection, call centre support and other ancillary services, pursuant to independent contracts executed by Goraka with the Merchants. The price of the product and services offered by the Merchant are determined by the Merchant itself and Goraka has no role to play in such determination of price in any way whatsoever.

  3. Order Booking and Financial Terms
    1. The Platform allows the Buyers to place Orders and upon acceptance of such Orders by the Merchants, Goraka will, subject to the terms and conditions set out herein, facilitates delivery of goods or services, or completion of Tasks through PDP.

    2. Goraka does not own, sell, resell on its own such products offered by the Merchants, and/or does not control the Merchants or the related services provided in connection thereof. Buyer understands that any Order that he/she places shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability, delivery location serviceability, and acceptance of Orders by Merchants/PDPs.

    3. As a general rule, all Orders placed on the Platform and Delivery Services are treated as confirmed.

    4. However, upon Buyer’s successful completion of booking an Order, we may call the Buyer on the telephone or mobile number provided to confirm the details of such Order, price to be paid and the estimated delivery time. For this purpose, Buyer will be required to share certain information with us, including but not limited to Buyer’s (i) first and last name (ii) mobile number; and (iii) email address. It shall be Buyer’s sole responsibility to bring any incorrect details to our attention.

    5. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the Order, due to availability or unavailability or change in Order or change in price of any item in the Order as informed by the Merchant. Please note that any change or confirmation of the Order shall be treated as final. It is clarified that Goraka reserves the right to not to process Buyer's Order in the event Buyer or Merchant or PDP is unavailable on the phone or any other means of communication at the time when we call you for confirming the Order and such event the provisions of the Cancellation and Refund Policy shall be applicable.

    6. All payments made against the Orders or Services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the Orders or Services made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an Order; or (iii) credit or debit card or cash at the time of delivery. You understand, accept and agree that the payment facility provided by Goraka is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Goraka is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

    7. Buyers acknowledge and agree that Goraka acts as the Merchant's and PDP’s payment agent for the limited purpose of accepting payments from Buyers/Merchants on behalf of the Merchant or PDP, as the case may be. Upon your payment of amounts to us, which are due to the Merchant or PDP, your payment obligation to the Merchant or PDP for such amounts is completed, and we are responsible for remitting such amounts to the Merchant or PDP. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for Order bookings or to the PDP for delivery of the Order or completion of the Task made using the Platform.

    8. Buyer agrees to pay for the total amount for the Order placed on the Platform. Goraka will collect the total amount in accordance with these Terms of Use and the pricing terms set forth in the applicable listing of product or restaurant service for the particular Merchant, apart from the delivery fees for Delivery Services. Please note that we cannot control any amount that may be charged to Buyer by his/her bank related to our collection of the total amount, and we disclaim all liability in this regard

    9. In connection with Buyer’s Order, he/she will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. Buyer agrees to pay us for the Order placed by you on the Platform, in accordance with these Terms, using the methods described under clause VIII (6) above. Buyer hereby authorizes the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If Buyer is directed to our third-party payment processor, he/she may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once the Order is confirmed you will receive a confirmation email summarizing the confirmed booking.

    10. The final tax bill will be issued by the Merchant and PDP (if registered for tax purposes) to the Buyer along with the Order and Goraka is merely collecting the payment on behalf of such Merchant and PDP. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant and PDP. Goraka holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant and the PDP.

    11. The prices reflected on the Platform, including packaging or handling charges, are determined solely by the Merchant and are listed based on Merchant's information. Very rarely, prices may change at the time of placing Order due to Merchant changing the menu price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond control.

    12. Disclaimer: Prices on any product(s) as reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel Buyer’s Order(s).

    13. The Merchant shall be solely responsible for any warranty/guarantee of the goods or services sold to the Buyers and in no event shall be the responsibility of Goraka.

    14. The transactions are bilateral between the Merchant and Buyer, and between Merchant/Buyer and PDP, therefore, Goraka is not liable to charge or deposit any taxes applicable on such transactions. 

    15. GORAKA may from time to time offer to the Customers credits, promo codes, vouchers or any other form of cashback that GORAKA may decide at its discretion. GORAKA reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.

  4. Use of services by you or Customer
    1. GORAKA Customer Account Including 'Claim Your Business Listing' Access
      1. You must create an account in order to use some of the features offered by the Services, including without limitation to 'claim your business listing' on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.

      2. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your GORAKA account for any purpose and that you will be liable for such unauthorized access.

    2. Others Terms
      1. In order to connect you to certain restaurants, we provide value added telephony services through our phone lines, which are displayed on the specific restaurant listing page on the GORAKA Platform, which connect directly to restaurants' phone lines. We record all information regarding this call including the voice recording of the conversation between you, and the restaurant (for internal billing tracking purposes and customer service improvement at the restaurant's end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by GORAKA. You explicitly agree and permit GORAKA to record all this information when you avail the telephony services through the GORAKA provided phone lines on the GORAKA Platform.

      2. We are a neutral platform and we don't arbitrate disputes, however in case if someone writes a review that the restaurant does not consider to be true, the best option for the restaurant representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Restaurant believes that any particular Customer's review violates any of the GORAKA' policies, the restaurant may write to us at contact@goraka.in and bring such violation to our attention. GORAKA may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services

      3. Delivery of an order placed by you through the GORAKA Platform may either be undertaken directly by the Restaurant Partner or the Store against whom you have placed an order, or facilitated by GORAKA through a third-party who may be available to provide delivery services to you (“Delivery Partners”). In both these cases, GORAKA is merely acting as an intermediary between you and the Delivery Partners, or you and the Restaurant Partner or the Store, as the case may be.

      4. GORAKA shall not be liable for any acts or omissions on part of the Restaurant Partner/Store(s) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.

      5. The Restaurant Partner(s)/Store(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of GORAKA.

      6. Please note that some of the food and beverages or Products may be suitable for certain ages only. You should check the dish you are ordering and read its description, if provided, prior to placing your order. GORAKA shall not be liable in the event the food and beverages or the Product ordered by You does not meet your dietary or any other requirements and/or restrictions.

      7. You or any person instructed by you shall not resell food and beverages or Products purchased via the GORAKA Platform

      8. The total price for food ordered, including the Delivery Charges and other charges, will be displayed on the GORAKA Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make full payment towards such food or Products ordered via the GORAKA Platform.

      9. Any amount that may be charged to you by GORAKA over and above the order value, shall be inclusive of applicable taxes.

      10. Delivery periods/Takeaway time quoted at the time of ordering are approximate only and may vary.

      11. Personal Promo code can only be used by You subject to such terms and conditions set forth by GORAKA from time to time.

    3. Customer Reviews
    4. Customer reviews or ratings for Restaurants do not reflect the opinion of GORAKA. GORAKA receives multiple reviews or ratings for Restaurants by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on GORAKA is the personal opinion of the Customer/reviewer only. GORAKA is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or restaurant owners/representatives with access to restaurant business page. The advertisements published on the GORAKA Platform are independent of the reviews received by such advertisers.

  5. Changes to the terms
  6. Goraka may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Goraka Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

  7. Contact US
  8. At GORAKA, To address any concerns or questions you might have about the use of your Personal Information or generally in relation to this Privacy Policy. You can always reach out to us at contact@goraka.in with your grievances or questions.